{"id":47,"date":"2018-04-24T07:34:24","date_gmt":"2018-04-24T05:34:24","guid":{"rendered":"https:\/\/komunalne-djelatnosti.hr\/?page_id=47"},"modified":"2024-03-07T12:12:56","modified_gmt":"2024-03-07T10:12:56","slug":"upiti-i-prigovori","status":"publish","type":"page","link":"https:\/\/komunalne-djelatnosti.hr\/en\/upiti-i-prigovori\/","title":{"rendered":"Upiti i prigovori"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color wp-block-paragraph\" style=\"font-size:26px\"><strong>Obavijest o na\u010dinu podno\u0161enja prigovora i\/ili reklamacija<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>Sukladno \u010dlanku 10. Zakona o za\u0161titi potro\u0161a\u010da (NN 19\/22, 59\/23-dalje u tekstu: Zakon), trgovac je du\u017ean potro\u0161a\u010dima omogu\u0107iti podno\u0161enje pisanih prigovora u poslovnim prostorijama, putem po\u0161te i elektroni\u010dke po\u0161te, te je na njih du\u017ean odgovoriti u roku od 15 dana od dana zaprimljenog prigovora. Trgovac je du\u017ean u prodajnom prostoru i na mre\u017enoj stranici vidljivo istaknuti obavijest o na\u010dinu podno\u0161enja pisanih prigovora potro\u0161a\u010da i&nbsp;du\u017ean je voditi i \u010duvati evidenciju prigovora potro\u0161a\u010da najmanje godinu dana od dana primitka prigovora potro\u0161a\u010da.<br>Nakon primitka odgovora na pisani prigovor odnosno po isteku roka za dostavu odgovora trgovca na pisani prigovor ako trgovac potro\u0161a\u010du nije dostavio odgovor na pisani prigovor u roku, potro\u0161a\u010d mo\u017ee podnijeti reklamaciju Povjerenstvu za reklamacije potro\u0161a\u010da sukladno&nbsp;\u010dlanku 27. Zakona.&nbsp;Trgovac je du\u017ean u prodajnom prostoru i na mre\u017enoj stranici vidljivo istaknuti obavijest o na\u010dinu podno\u0161enja reklamacije&nbsp;i odgovoriti na zaprimljene reklamacije putem po\u0161te ili elektroni\u010dke po\u0161te u roku od 30 dana od dana zaprimanja reklamacije.<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>Potro\u0161a\u010di svoje prigovore i\/ili reklamacije mogu podnijeti uz naznaku prigovora ili reklamacije:<\/strong>    <\/p>\n\n\n\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>&#8211; putem po\u0161te ili neposrednom dostavom u poslovnim prostorijama na adresu:<\/strong>                              <strong>Komunalne djelatnosti d.o.o. Obala 2 br.1, 20270 Vela Luka<\/strong> <\/p>\n\n\n\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>&#8211; putem adrese e-po\u0161te: info@komunalne-djelatnosti.hr<\/strong>      <\/p>\n\n\n\n<p class=\"has-black-color has-text-color wp-block-paragraph\"><strong>&#8211; putem e-obrasca u nastavku<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-50\"><form id=\"wpforms-form-50\" class=\"wpforms-validate wpforms-form\" data-formid=\"50\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/47\" data-token=\"1745926e3eaeb485f1630cd5d7977f50\" data-token-time=\"1789646024\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-50-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-50-field_7\">Ime i prezime <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-50-field_7\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][7]\" required><\/div><div id=\"wpforms-50-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-50-field_1\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-50-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-50-field_3-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-50-field_3\">Kontakt broj<\/label><input type=\"number\" id=\"wpforms-50-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" step=\"any\" ><\/div><div id=\"wpforms-50-field_15-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-50-field_15\">Molimo odaberite <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-50-field_15\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][15]\" required=\"required\"><option value=\"Upit\"  selected='selected' class=\"choice-1 depth-1\"  >Upit<\/option><option value=\"Prigovor potro\u0161a\u010da\"  class=\"choice-2 depth-1\"  >Prigovor potro\u0161a\u010da<\/option><option value=\"Reklamacija potro\u0161a\u010da\"  class=\"choice-3 depth-1\"  >Reklamacija potro\u0161a\u010da<\/option><\/select><\/div><div id=\"wpforms-50-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-50-field_2\">Tekst <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-50-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/textarea><\/div><div id=\"wpforms-50-field_10-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-id=\"10\"><label class=\"wpforms-field-label\">GDPR Sporazum <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-50-field_10\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-50-field_10_1\" name=\"wpforms[fields][10][]\" value=\"Pristajem da komunalne-djelatnosti.hr pohranjuju podatke koje unosim u svrhu odgovora\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-50-field_10_1\">Pristajem da komunalne-djelatnosti.hr pohranjuju podatke koje unosim u svrhu odgovora<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-50-field-hp\" class=\"wpforms-field-label\">Comment<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-50-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"50\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/pages\/47\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-50\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><\/div><\/form><\/div>  <!-- .wpforms-container --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Obavijest o na\u010dinu podno\u0161enja prigovora i\/ili reklamacija Sukladno \u010dlanku 10. Zakona o za\u0161titi potro\u0161a\u010da (NN 19\/22, 59\/23-dalje u tekstu: Zakon), trgovac je du\u017ean potro\u0161a\u010dima omogu\u0107iti podno\u0161enje pisanih prigovora u poslovnim prostorijama, putem po\u0161te i elektroni\u010dke po\u0161te, te je na njih du\u017ean odgovoriti u roku od 15 dana od dana zaprimljenog prigovora. Trgovac je du\u017ean u [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/pages\/47","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":19,"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"predecessor-version":[{"id":3645,"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/pages\/47\/revisions\/3645"}],"wp:attachment":[{"href":"https:\/\/komunalne-djelatnosti.hr\/en\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}